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Data led service optimisation generating insights through automation

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Data Service Management

User flow / IA / Prototype

Story

Missing 80-90% of data which is unstructured, resulting in incomplete reporting = poor decisions made. Siloed analysis resulting in complicated inefficient processes. Selective analysis results in hours spent capturing the wrong data for analysis.

Error correction is lengthy and intensive work. Analyzing 10-20% of data only results in large data bias, which results in risk increase. Difficulties in distinguishing what is insight and what is noise.

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90% Dark Data

10% Structured Data

Duration: 4 Weeks

My Role

Identify the problem and user needs with stakeholder's and users.

Defining user flow


Wireframing and prototyping


Visual Design

 

The Problem

To optimize data management process extracting values and with automation generate concise reporting for benchmarks which will lead smarter and easy business decisions to make.

Understanding 

As kick off , I need to analyze how Talos functions and what is the user goals and needs.

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User roles & stories

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Have an authorized access of the views. Able to see metrics on their area of expertise e.g. “Incident Management. Able to change dashboard view of layout / graph etc.

 

End User - SMEs

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Be able to ingest data from supported data sources into the system with minimal effort. Select a set of insights they desire and choose specifics of how its run with a point-and-click interface
 

Data Citizen

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Ability to built new insights/flows. Ability to extend/modify the common data model for ingestion / wrangling etc

 

Data Scientist

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Manages and have access towards all activity of Talos like installaing Talos, Upgrades where required, troubleshoot technical constraints, create and manages systems permissions 
 

System Admin

Elucidate 

I interviewed the user and understand the flow they usually perform and how with automation could be seamlessly performed in Talos.

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User Flow Diagram

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Story Mapping

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Talos process diagram - Data-led optimisation

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Insights

Based on the findings and brainstorming with users insights to drive the outcomes for MVP.

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Values

Wireframe

Based on the findings and brainstorming with users insights to drive the outcomes for MVP.

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Automation led data optimization

Based on the findings and brainstorming with users insights to drive the outcomes for MVP.

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#1  Pre- processing

After uploading file system will pre-process it and validate with guidelines which will be captured in Talos.

User can preview the validated data fields

#2  Configuring data types & constraints

Based on the findings and brainstorming with users insights to drive the outcomes for MVP.

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#3  Preview final data set

Based on the findings and brainstorming with users insights to drive the outcomes for MVP.

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Reflection

Artificial Intelligence in UX always motivate me to work with challenges and also understood to set the trend what the future is providing. The interesting piece of the MVP is to automate the data cleansing in Talos itself and shortening the report generated by AI. Here transparency that creates through AI among all users will help to create generative insights from data to take better business decisions.

Next Steps ----
> Collaboration of team and other users
> GPT approach for dynamic AI
> Accuracy in the test cases for creating generative benchmarks
 

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Hey! Looking for full-time opportunities.
Feel free to contact me. I'd be happy to collaborate.

© 2023 Abhishek Bhattacharjee

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